Refund Policy

Thank you for choosing Focal TV. We strive to provide you with the best IPTV streaming services. However, we understand that circumstances may arise where you need to request a refund or inquire about our returns policy. Please review our Refund and Returns Policy carefully for information on eligibility and procedures.

Refund Policy

1. Refund Eligibility:

   • Refunds may be considered under the following circumstances:
     • Billing Errors: If you were charged incorrectly due to a billing error on our part, we will refund the overcharged amount promptly.
     • Technical Issues: If you experience technical issues or service disruptions that cannot be resolved within a reasonable timeframe, and it significantly affects your ability to use our services.
     • Cancellation within Trial Period: Within 7 days of your purchase, you have the option to cancel our IPTV subscription if you are not satisfied. Then you will receive a full refund from us.
   • Refunds will not be issued for subscription fees outside of the trial period unless exceptional circumstances apply.

2. Refund Request Process:

   • To request a refund, please contact our customer support team at info@focal-tv.com with the subject line “Refund Request.”
   • In your email, provide the following details:
     • Your full name
     • Email associated with your Focal TV account
     • Subscription plan details
     • A description of the issue or reason for the refund request
   • Our support team will review your request and respond to you within a reasonable timeframe.

3. Refund Approval and Processing:

   • If your refund request is approved, we will initiate the refund process as soon as possible.
   • Refunds will typically be issued using the original payment method used for the subscription.

4. Refund Timeframe:

   • The time it takes for a refund to be processed and reflected in your account may vary depending on your payment method and financial institution.

Returns Policy

As Focal TV primarily offers digital services, we do not have a physical product return policy. However, if you encounter issues with our services or have questions, please contact our customer support team at info@focal-tv.com, and we will assist you in resolving any concerns promptly.

Contact Us

If you have any questions or need further clarification about our Refund and Returns Policy, please feel free to reach out to us at info@focal-tv.com. We are here to assist you and ensure your satisfaction with Focal TV.

Please note that this policy is subject to change, and any updates will be posted on our website. Thank you for choosing Focal TV as your IPTV streaming provider. Your satisfaction is important to us.